General Principles
- Refunds are provided in accordance with applicable consumer protection laws.
- Our policy balances fairness to customers with protection for sellers on our marketplace.
- Refunds may be issued in the form of:
- Full refunds (original payment method).
- Partial refunds (if only part of the order is returned or a discount adjustment is applied).
- Store credit or vouchers (if preferred or required by product category).
2. Eligibility for Refunds
Refund requests will be considered if:
- The item is defective, damaged, or not as described.
- The wrong product was delivered.
- The order did not arrive within the promised timeframe.
- The item meets return eligibility requirements.
Refunds will not be issued in cases where:
- The customer changes their mind after the order has shipped (unless allowed under specific category rules).
- The item is excluded for hygiene, safety, or customization reasons.
- The customer fails to follow product care or installation instructions.
- Items are returned in a used, damaged, or incomplete condition not caused by delivery issues.
3. Non-Refundable Products
Certain items cannot be refunded or returned, including but not limited to:
- Perishable goods (e.g., food, flowers, groceries).
- Intimate apparel, lingerie, and personal hygiene products.
- Custom-made, engraved, or personalized products.
- Digital downloads, software, or gift cards.
- Clearance, “final sale,” or discounted products clearly marked as non-returnable.
4. Timeframe for Refund Requests
- Customers must initiate a refund request within 7 to 30 days of delivery, depending on the product category.
- Electronics and high-value items usually have a 7-day return window.
- Fashion, home, and lifestyle products may allow up to 30 days.
- Late requests may be rejected unless required by law.
5. Refund Request Process
To initiate a refund:
- Log in to your QuickCarto account.
- Go to Order History and select the item.
- Click on Request Refund/Return and choose a reason.
- Upload supporting documents (e.g., photos of damage, unboxing video).
- Await confirmation and instructions from QuickCarto or the seller.
Refunds will not be processed without following the official request process.
6. Return Shipping Policy
- Customers may be responsible for return shipping costs unless the return is due to seller error, damaged items, or incorrect delivery.
- Return shipping instructions will be provided once the request is approved.
- In some cases, QuickCarto may provide prepaid shipping labels.
- Customers must package items securely to avoid damage in transit.
7. Inspection and Verification
- All returned products undergo inspection before refunds are approved.
- Refund eligibility depends on:
- The item being in original condition.
- All tags, labels, and packaging intact.
- Inclusion of accessories, manuals, and freebies provided.
- If an item fails inspection, it may be returned to the customer without a refund.
8. Refund Methods
Approved refunds will be processed using one of the following:
- Original Payment Method: Credit/debit card, UPI, net banking, or wallet.
- QuickCarto Wallet: Store credit applied to your account for faster reuse.
- Voucher/Coupon: For promotional or gift-based orders.
Refunds cannot be processed to a different account than the original payment source.
9. Processing Time
- Refund approvals typically take 3–5 business days after product inspection.
- Refund transfers to bank accounts or cards may take 7–14 business days, depending on the financial institution.
- Store credit refunds are generally issued within 24–48 hours after approval.
10. Partial Refunds
Partial refunds may apply if:
- Only some items from an order are returned.
- Items are returned with missing accessories or packaging.
- Shipping or handling fees are non-refundable.